App update failed

Check the current official release for the same product and platform, then compare it with the installed app. Releases may differ between platforms.

Use the product’s official update method or get the complete installer for the same platform. Update store versions through their store, and keep personal data and settings.

Check your connection and free space, close the app and retry. If it still fails, send support the product, OS version, installed version and error. Do not send account passwords or verification codes.