MAINLAND CHINA · INSPECTION & SHIPPING
Fees, shipping and customer rights
Confirm inspection charges before arranging services. Record each shipping leg separately and assess responsibility from the facts and law. This process is not offered in Hong Kong.
DAWNBLOOM WATCH
Inspection fees: agree before proceeding
The buyer pays inspection fees in a sale; DAWNBLOOM WATCH pays them in a buyback. The centre quotes independently for the brand, reference and examination scope, and collects directly from the responsible party through a verified payment channel in the dedicated WeChat group. We do not collect the fee or invent a fixed tariff. Before choosing the process, we can obtain an indicative quote and share confirmed pricing. Chargeable testing is arranged only after the customer understands and confirms the fee. It is separate from the 10% purchase deposit and is not automatically credited towards the 90% balance. Mainland home buyback remains entirely free to the selling customer, including visits, authentication, testing and other buyback service fees.
DAWNBLOOM WATCH
Three separately recorded shipping legs
Mainland centre-based transactions use SF Express by default. Leg one is DAWNBLOOM WATCH to the agreed centre. Leg two is the centre to the customer, only after the customer confirms the inspection information, pays the 90% balance and we confirm receipt. If a transaction ends, the centre-to-DAWNBLOOM return is recorded separately. Each leg has its own sender, recipient, waybill, dispatch time, receipt status and declared-value information. Records and responsibilities are not carried over between legs. This shipping transaction process is not offered in Hong Kong.
DAWNBLOOM WATCH
To the centre: the customer bears no loss on this leg
We arrange dispatch. The customer bears no loss or damage responsibility during our shipment to the centre. We contact the carrier, check transport records, manage the claim and coordinate the transaction. If verified force majeure prevents performance and the transaction is lawfully terminated, the purchase deposit is refunded in full. Ordinary courier negligence, poor packaging or human error is not labelled force majeure without investigation. Other failures are handled according to actual responsibility, the contract and applicable law, preserving statutory customer rights.
DAWNBLOOM WATCH
From the centre: enquiries, assistance and legal duties
The inspection centre is the actual sender. For loss, damage or an irregularity, the customer may contact the centre and SF directly to request tracing, loss assessment and compensation. We provide necessary waybill and transaction information and communication assistance. Each provider is responsible for its own conduct under its service contract and applicable law; the provider at fault should handle losses arising from its independent service. We do not substitute for that independent responsibility, nor exclude any seller duties concerning delivery, product quality or consumer protection. Specific liability and refunds depend on the facts, contract and law. This is not an unreviewed exemption clause.
DAWNBLOOM WATCH
Declared-value protection requires actual acceptance
Ask SF whether full declared-value protection based on the watch’s true value is available. Before dispatch, the actual sender and customer confirm the choice, amount, applicant, claim applicant, coverage, limits and evidence. The buyer pays extra protection they request; other unconfirmed protection fees and applicant identities remain open. Protection does not guarantee 100% compensation: responsibility, loss and proof still require assessment. Selecting or declining it does not automatically remove statutory duties.
DAWNBLOOM WATCH
A · Physical damage or loss of value
For suspected damage during custody, testing, disassembly or inspection, preserve pre-dispatch condition, packaging, receipt, pre-inspection checks and process records; promptly document the issue and seek an explanation. The customer may approach the centre under the actual inspection agreement and seek compensation. We assist with transaction and shipping evidence. Fault, causation, loss and liability require evidence, contract and legal review, not automatic administration decisions. Pre-existing defects, our inaccurate descriptions, commissioning duties and statutory seller obligations must also be considered where relevant.
DAWNBLOOM WATCH
B · Disputed conclusions or information
A disputed conclusion or inaccurate report is handled separately from physical damage. Preserve report versions, detail photographs, prior promises, questions and communications; request a written review from the centre and discuss independent professional input if needed. Record the review and any continuing disagreement. Do not assign responsibility without verification or force a dispute into customer fault. Fee changes, incomplete inspections and the relationship between claims, seller delivery duties and refund rights require separate agreement and review. Complaints may be raised through our official contact channels, with statutory disputes handled under applicable law.
DAWNBLOOM WATCH
Private evidence, limited to what is necessary
Records may include condition before dispatch, packing and seals, each waybill and receipt, pre-inspection checks, reports and detail images, customer approval, balance confirmation, redispatch, final receipt, issues and claim or dispute records. Access is limited to authorised staff and necessary service providers. Customer identity, addresses, transaction records and repair photographs are not made public. Appropriate notice and confirmation are required for the purpose and necessary details of a handoff.
DAWNBLOOM WATCH
Ordinary freight and extra protection are separate
SF is the default carrier. We pay ordinary freight from DAWNBLOOM WATCH to the centre. Ordinary freight from the centre to the customer may be paid by us, subject to the arrangement agreed in advance; it is not automatically assigned to the customer. For cancellation caused by either customer or seller, we pay the centre-to-DAWNBLOOM ordinary return freight, without adding that charge to the customer. Extra declared-value protection requested by the buyer is paid by the buyer. Before dispatch, the actual sender and customer must confirm the amount, scope, fee and claim process. Ordinary freight and extra protection are recorded separately. Other unconfirmed protection arrangements have no default payer. Protection is not an unconditional full-payout promise.
DAWNBLOOM WATCH
Report-day payment; 18:00 is a dispatch reference
The report release day is the normal balance-payment day; the centre generally releases reports during working hours. Pay the 90% balance after confirming the report and detail photographs. Payment before 18:00 may allow same-day dispatch if the centre and SF collection arrangements permit. Payment after 18:00 is equally accepted, with dispatch usually arranged the following day. 18:00 is not a payment deadline or a dispatch guarantee. Unjustified delay may extend the normal payment period by at most three days; calendar versus working days and exact start/end rules remain to be agreed, so breach is not calculated automatically. Inspection disputes or a mismatch with the seller’s description must be checked before treating delay as unjustified.
DAWNBLOOM WATCH
Seller responsibility and inspection-fee reimbursement
A material mismatch in reference, originality, condition or accessories against the prior agreement is seller responsibility. If our fault causes loss of a third-party inspection fee already paid by the customer, we reimburse the full actual inspection fee. Provide the original transaction reference, fee receipt, report and relevant communications. We verify the cause, actual amount and recipient, then retain reimbursement confirmation and handling records without requiring waiver of statutory rights. Deposits, refunds and other statutory responsibilities are handled separately under applicable law. The website makes no automatic fault decision or refund.
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