Service FAQ
Clear answers before you proceed
These answers explain our service approach and boundaries. Confirm the quote, acceptance, delivery and contractual terms for the individual watch in writing before proceeding.
DAWNBLOOM WATCH
Where can I book a visit, and is same-day service guaranteed?
Our principal services are appointment-based watch sales and buyback visits in mainland Chinese cities and Hong Kong. Confirm the location, coverage and appointment time with us; same-day attendance is not guaranteed.
DAWNBLOOM WATCH
Are customer buyback fees really zero?
Yes. Customer fees for a buyback visit, authentication, testing and other buyback services are all zero. Declining our offer does not oblige you to sell. Repairs, maintenance, refinishing and separately commissioned services are outside this commitment.
DAWNBLOOM WATCH
Does a model page mean the watch is available?
No. Official model information, market data and our inventory are separate. A specific watch must be confirmed as available before it becomes the subject of a transaction.
DAWNBLOOM WATCH
How are the deposit and balance arranged?
After the individual watch is agreed, the deposit is 10% and the balance is 90%. For a visit, inspect and approve the watch before paying the balance. For mainland independent-centre sales, review and approve the report and details first; the centre ships after we confirm receipt. Hong Kong official-service accompaniment may cover accepted basic work, but is not authenticity certification.
DAWNBLOOM WATCH
What happens to the deposit if the transaction ends?
A material mismatch in the reference, originality, condition or accessories against our prior promise is our responsibility. Unjustified customer cancellation or delayed balance payment requires assessment of facts and the valid agreement, not arbitrary back-office classification. For customer-caused cancellation, the 10% deposit follows the agreement and applicable law, with permanent credit towards the next purchase and no expiry. Our breach is handled through lawful refunds, including double return where the statutory mainland deposit conditions apply. Transfer, unused balances, calendar versus working days and start/end of the three-day grace period, and dispute procedures remain open. Hong Kong uses a 10% agreed deposit based on the price confirmed in advance, with the 90% balance after on-site confirmation. Deposit treatment for customer-caused cancellation follows the valid contract and Hong Kong law, with permanent credit towards the next purchase and no expiry. Material seller misdescription, refunds and breach are assessed from facts and applicable law. Mainland deposit penalties are not imported, and there is no unilateral back-office fault assignment or automatic forfeiture. Transfer, unused balances and dispute procedures remain open.
DAWNBLOOM WATCH
What if the watch is materially misdescribed?
Material misdescription by us of the full reference, originality, condition, accessories or another matter affecting the purchase decision is our responsibility. Preserve the agreed description, reports and handover records. Responsibility must not be reassigned to the customer by an arbitrary back-office decision.
DAWNBLOOM WATCH
What do mainland inspection and Hong Kong accompaniment provide?
Mainland independent-centre inspection typically takes 1–3 working days and may finish the same day at the fastest. Around 100 detail photographs at 10× are typical; actual timing, number, magnification and content are not guaranteed. Hong Kong official service decides acceptance and may require a wait or refuse non-original or other watches. Accompaniment for bracelet sizing, link removal or basic work is not authentication of a pre-owned watch and does not guarantee an authenticity certificate.
DAWNBLOOM WATCH
Is technical work necessarily carried out in-house?
The service centre coordinates acceptance, quotations and progress; appropriate long-term providers may perform technical work. We explain the actual receiving provider and obtain approval before transferring the watch and necessary information. Official brand work requires the provider’s formal acceptance.
DAWNBLOOM WATCH
Are factory parts and an official warranty guaranteed?
No blanket guarantee is made. Confirm repairability, parts, quote, timing and the job-specific warranty with the receiving provider. Additional work and fees require approval; factory originality and official brand warranty must be supported for the particular job.
DAWNBLOOM WATCH
Can refinishing restore factory condition without loss?
No. Abrasion can change geometry, edges and surfaces and may affect collector value. Explain the risks and obtain approval before treating valuable, vintage, rare or original-case watches. Retaining wear is also a valid option.
DAWNBLOOM WATCH
Do all six brands share one service interval?
No. Consider the model instructions, reliable brand guidance, use and present assessment. A Rolex recommendation must not be applied indiscriminately to Patek Philippe, Audemars Piguet, Richard Mille, Vacheron Constantin or A. Lange & Söhne.
DAWNBLOOM WATCH
Inspection fees: agree before proceeding
The buyer pays inspection fees in a sale; DAWNBLOOM WATCH pays them in a buyback. The centre quotes independently for the brand, reference and examination scope, and collects directly from the responsible party through a verified payment channel in the dedicated WeChat group. We do not collect the fee or invent a fixed tariff. Before choosing the process, we can obtain an indicative quote and share confirmed pricing. Chargeable testing is arranged only after the customer understands and confirms the fee. It is separate from the 10% purchase deposit and is not automatically credited towards the 90% balance. Mainland home buyback remains entirely free to the selling customer, including visits, authentication, testing and other buyback service fees.
DAWNBLOOM WATCH
To the centre: the customer bears no loss on this leg
We arrange dispatch. The customer bears no loss or damage responsibility during our shipment to the centre. We contact the carrier, check transport records, manage the claim and coordinate the transaction. If verified force majeure prevents performance and the transaction is lawfully terminated, the purchase deposit is refunded in full. Ordinary courier negligence, poor packaging or human error is not labelled force majeure without investigation. Other failures are handled according to actual responsibility, the contract and applicable law, preserving statutory customer rights.
DAWNBLOOM WATCH
From the centre: enquiries, assistance and legal duties
The inspection centre is the actual sender. For loss, damage or an irregularity, the customer may contact the centre and SF directly to request tracing, loss assessment and compensation. We provide necessary waybill and transaction information and communication assistance. Each provider is responsible for its own conduct under its service contract and applicable law; the provider at fault should handle losses arising from its independent service. We do not substitute for that independent responsibility, nor exclude any seller duties concerning delivery, product quality or consumer protection. Specific liability and refunds depend on the facts, contract and law. This is not an unreviewed exemption clause.
DAWNBLOOM WATCH
B · Disputed conclusions or information
A disputed conclusion or inaccurate report is handled separately from physical damage. Preserve report versions, detail photographs, prior promises, questions and communications; request a written review from the centre and discuss independent professional input if needed. Record the review and any continuing disagreement. Do not assign responsibility without verification or force a dispute into customer fault. Fee changes, incomplete inspections and the relationship between claims, seller delivery duties and refund rights require separate agreement and review. Complaints may be raised through our official contact channels, with statutory disputes handled under applicable law.
DAWNBLOOM WATCH
Report-day payment; 18:00 is a dispatch reference
The report release day is the normal balance-payment day; the centre generally releases reports during working hours. Pay the 90% balance after confirming the report and detail photographs. Payment before 18:00 may allow same-day dispatch if the centre and SF collection arrangements permit. Payment after 18:00 is equally accepted, with dispatch usually arranged the following day. 18:00 is not a payment deadline or a dispatch guarantee. Unjustified delay may extend the normal payment period by at most three days; calendar versus working days and exact start/end rules remain to be agreed, so breach is not calculated automatically. Inspection disputes or a mismatch with the seller’s description must be checked before treating delay as unjustified.
DAWNBLOOM WATCH
Cancellation and permanent purchase credit
If a customer cancels without justification, no longer wishes to buy or unjustifiably delays the balance, the 10% deposit is handled under the agreement and applicable law. The proposed non-refund arrangement retains permanent credit towards the next watch purchase, with no expiry date. Amounts, original transaction references and each use are recorded privately to prevent duplication or loss. Transfer and unused-balance details remain for agreement. Disputes are not labelled customer fault without verification. Seller-breach refunds, mainland statutory deposit remedies and other statutory rights are preserved. Hong Kong follows local law and the actual contract, without importing mainland deposit penalties.
DAWNBLOOM WATCH
Ordinary freight and extra protection are separate
SF is the default carrier. We pay ordinary freight from DAWNBLOOM WATCH to the centre. Ordinary freight from the centre to the customer may be paid by us, subject to the arrangement agreed in advance; it is not automatically assigned to the customer. For cancellation caused by either customer or seller, we pay the centre-to-DAWNBLOOM ordinary return freight, without adding that charge to the customer. Extra declared-value protection requested by the buyer is paid by the buyer. Before dispatch, the actual sender and customer must confirm the amount, scope, fee and claim process. Ordinary freight and extra protection are recorded separately. Other unconfirmed protection arrangements have no default payer. Protection is not an unconditional full-payout promise.
DAWNBLOOM WATCH
Seller responsibility and inspection-fee reimbursement
A material mismatch in reference, originality, condition or accessories against the prior agreement is seller responsibility. If our fault causes loss of a third-party inspection fee already paid by the customer, we reimburse the full actual inspection fee. Provide the original transaction reference, fee receipt, report and relevant communications. We verify the cause, actual amount and recipient, then retain reimbursement confirmation and handling records without requiring waiver of statutory rights. Deposits, refunds and other statutory responsibilities are handled separately under applicable law. The website makes no automatic fault decision or refund.
LET US TALK
A conversation before an appointment.
Tell us what you need by email or WeChat. Visits, service scope and quotes are agreed with you. This website does not take payments.
Contact DAWNBLOOM WATCH ↗