Who handles information
The operator is 上海追光智创文化传媒有限公司. Contact [email protected] for business or privacy enquiries. No third-party advertising or tracking analytics are used. Necessary cookies support administration and controlled previews.
Information for a defined service
Contact information, photographs and watch, transaction or repair records supplied by email or WeChat are used for the relevant enquiry, appointment, inspection coordination, fulfilment, care and necessary dispute review. Do not provide unrelated identity documents, full payment-card data or other sensitive information. The website currently has no customer photo-upload, payment or transaction form.
Before a service handoff
Before passing a watch or necessary information to an inspection centre, technical repair provider or carrier, we explain the recipient, purpose, necessary information and appointment arrangements and obtain the confirmations required by applicable law. Only necessary information is shared. Customer information, transaction records and repair photographs are not published as case studies without appropriate authorisation.
Fairy and data separation
Fairy currently performs local public-reference lookup; no Tokyo generative model is connected. Question text is not stored by default, while anonymous call counts support limits. Do not submit customer or supplier details, acquisition costs or margins. External-model activation requires a separate assessment and disclosure of processors, cross-border transfers, retention and user rights; unnecessary sensitive information will not be sent.
Access, correction and retention
Use the official contact channels to request access, correction, deletion, withdrawal of applicable consent or to raise an objection. Records required for lawful transaction, customer-credit or dispute purposes are not arbitrarily erased. Retention and request handling depend on applicable law and the actual service; this page does not invent an unreviewed universal retention period.
Personal advisor and WeCom
Human advice is separate from DAWNBLOOM Fairy. The WeCom enquiry link opens our existing official WeCom contact channel. This site does not read WeChat identity, copy or store WeCom conversations, or automatically forward AI chats or browsing history. Reference details and page links are copied only when you click Copy, for you to send if you choose; no identity or browsing parameters are appended. You may also email [email protected].