BILLING & PAYMENTS
Billing & Payments
View orders and spending, request a refund, or resolve payment and charge issues.
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Request a refund
If eligible, submit a refund request for manual review by the DAWNBLOOM Billing Team.
Request a refund →Every refund is reviewed by a person. Submission does not mean approval or that money has been returned.
Recharge history
View real purchase orders, original payment currencies and amounts paid.
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Spending history
See how paid assets were used in the store and recorded purchases.
View →Payment & order help
Don’t recognize a charge?
Check recharge history by date, currency and amount, then report an unrecognized charge.
Payment failed or unable to buy?
Find help with declined payments, pending orders and duplicate charges.
Missing purchased benefits?
Confirm the payment status and account. Keep the order number and payment receipt.
Payment & refund policies
Refunds are based on the original payment currency and amount paid. Today’s exchange rate does not revalue an order. Final eligibility and amounts require manual review.
Understand daily exchange rates
Website prices start in CNY; USD / JPY use daily reference exchange rates. Prices lock at order confirmation, and historical billing always shows the original order amount.
Available payment methods will be shown at purchase confirmation.
Apple App Store, Google Play and Steam may manage purchase records and refunds. We can help identify the order’s source but cannot move platform funds.
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Still need help?
Contact the DAWNBLOOM Billing Team through a case or the official billing email.
Contact the billing team →