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Support home › Help article

Recover an account or assets

We recommend providing account identifier, player name, character ID, discovery time, abnormal behavior, related order details or screenshots. Do not provide passwords, full verification codes, or payment passwords.

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  • What if I forget my password?→
  • How can I verify if someone is an official customer service representative?→
  • Where can I download DAWNBLOOM apps?→
  • How do I add a third-party mailbox?→
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